Privacy Policy
Last updated: October 31, 2025
1. Introduction
FluxAiVortex is committed to protecting your privacy. This policy explains how we collect, use and protect your personal data in accordance with GDPR (General Data Protection Regulation).
2. Data Collected
We collect the following information: • Full name and email address (during registration) • Connection data (IP address, browser, timestamps) • Trading history (generated signals, closed trades, PNL) • Payment data (processed by Stripe - we do NOT store your banking information) • User preference cookies
3. Data Usage
Your data is used to: • Provide and improve the Service • Manage your account and subscription • Send security notifications (unusual login, etc.) • Analyze usage to optimize VortexAI AI • Customer support and technical assistance • Comply with legal obligations
4. Data Sharing
We NEVER sell your personal data. We only share with: • Stripe (payment processing) - subject to their own privacy policy • IONOS (secure European server hosting) • Legal authorities if required by law
5. Data Security
We implement technical and organizational security measures: • SSL/TLS encryption for all communications • Secure authentication • Daily data backup • Restricted staff access to data • Continuous threat monitoring
6. Cookies
We use essential cookies to: • Maintain your login session • Remember your preferences (language, theme) • Analyze Service usage (analytical cookies) You can refuse non-essential cookies via our consent banner. However, some features may be limited.
7. Your Rights (GDPR)
You have the right to: • Access your personal data • Rectify inaccurate data • Delete your data ("right to be forgotten") • Restrict data processing • Export your data (portability) • Withdraw consent at any time To exercise these rights, contact us: Email: support@fluxaivortex.com WhatsApp: +44 7488 867762
8. Retention Period
We retain your data: • Throughout your active subscription • 30 days after account deletion (grace period) • 7 years for financial data (legal obligation)
9. International Data Transfer
Your data is hosted on European servers (IONOS) compliant with GDPR. In case of transfer outside the EU, we ensure compliance with the European Commission's standard contractual clauses.
10. Minors
Our Service is not intended for persons under 18 years old. We do not knowingly collect data from minors. If you are a parent and discover your child has provided us with data, contact us immediately.
11. Policy Modifications
We may update this policy from time to time. We will notify you of any major changes by email. The last update date is indicated at the top of this page.
12. Contact
For any questions regarding this Privacy Policy: Email: support@fluxaivortex.com WhatsApp: +44 7488 867762 Data Protection Officer: WebMarket LTD